Seminar presentations are now available to download!
Peter Burris Presentation
Robert Smudde Presentation
Roberta Mackintosh Presentation
The Government Contact Center Council White Paper
Teletech 2X2 Slides
Government Keynote Speaker Announced! |
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Robert Smudde
Manager, Office of Citizen Services, General Services Administration; and Chairman, Government Contact Center Council (G3C)
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| The keynote presentation will focus on: |
- A fundamental strategy for improving engagement with customers
- The issues government contact centers are wrestling with most – and what they’re doing about them
- Advice given to the new administration from the contact center community to improve citizen engagement.
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Register now to join Verizon Business and its industry partners, along with Federal Computer Week, for a free seminar to learn more about how advanced contact center solutions can help agencies increase productivity while controlling costs by:
- Using speech technology and touch tone commands to provide information to callers or route them to the most appropriate representative.
- Improving citizen interaction with fewer call transfers, reduced hold times, and personalization with real-time access to data with intelligent network-level routing.
- Enhancing customer service through a variety of multimedia contact options, customer prioritization and intelligent contact routing tools, without costly investment in software, hardware, and services personnel.
- Providing one-call resolution for your customers.
- Utilizing IP services, along with a migration path that takes your current TDM investment into account.
- Maintaining Professional Services expertise that delivers lifecycle support - from consulting to design and post-implementation support.
Find out how IP-Enabled Contact Center Solutions and other advanced call center services can help your organization solve concerns such as high operational costs, data security, and dealing with incompatible systems.
You'll learn the steps to help you implement modern cost-effective technologies, assessment of the current contact center and key points in making the business case in a constrained budget environment.
Registration is complimentary, but seating is limited. |